When your network just works, you never have to think about it. Which means our lead customer service agent has a lot of downtime on his hands.
His name is Alan.
launch
Meet the man with nothing to fix
broadcast
Inside Verizon’s least busy department
Support beyond the network
ooh
No-problem navigation
gaming
Player support activated
spotify x verizon
The help desk hits the airwaves. Spotify's DJ has never been so helpful.
radio
⬤ LIVE from customer service
social
Idle agent. Open DMs.
got a
question?
he’s got an
answer.*
*most of the time
campaign case study
How we turned reliability into a character
